Participants will receive NVCI certification for the basic six-hour training. You will gain an understanding of the levels of behaviour escalation and learn strategies to de-escalate behaviours. Topics include verbal and nonverbal behaviour, verbal escalation, personal safety and a debriefing strategy. Participants must attend the day in full to gain certification. Certification will remain current for 2 years (until September 2020) upon successful completion. Presented by: Laurell Welliver

Participants MUST ATTEND both the 3 hour session on Sept. 21st (3 hours) and the session on Sept. 24 (3 hours) in order to be certified.